Currently Port Outs to a Lifeline customer are not automatically identified or processed by the back-end. The deenroll of the customer must be performed manually using the BOCS system.
To de-enroll the customer, change the Account Status to "Cancel", which will cause all of the following to be attempted:
- DeEnroll the subscriber from Lifeline
- Change their plan to AV01 (cleanup purposes)
- Change the carrier status
The plan/carrier status changes will fail, but the Lifeline DeEnroll should be performed successfully. If everything works correctly, you should see an error message that clearly states that the deenroll was performed successfully.